LONDON, England, April 20, 2020 – Artesian Solutions, a leading provider of client intelligence and risk solutions, has ranked number 1 in G2’s (formerly G2 Crowd) European Regional Satisfaction Index for Sales Intelligence, Spring 2020.
G2’s report represents the democratic voice of real software users, rating sales intelligence products based on data sourced from user reviews with data aggregated from online sources.
Artesian achieved the highest overall satisfaction score (90%) in the survey which rated performance based on product attributes, popularity, quality of reviews, administration-specific product attributes and Net Promoter Scores (NPS).
According to the report, users gave Artesian a 91% satisfaction rating for performance and reliability, 91% for quality of support, 91% for ease of use, and 92% for ease of doing business with.
In terms the product itself, Artesian scored an average of 90% across all categories, from ease of admin and set up, to search capabilities, and quality of news/people alerts.
Notably Artesian scored higher than LinkedIn Sales Navigator, InsideView and ZoomInfo (DiscoverOrg) across the board – product, ease of use, support and NPS.
The report also highlights just how wide the Artesian Solutions use case demographic is, with users from Financial Services, Banking, IT, Telecoms and Insurance all providing valuable testimony as to the dominant strength of Artesian in the European market.
Reviewers consistently praise Artesian as being “critical for success”, “an invaluable tool” and “a rare star in a field of many”.
Award-winning sales leader Andrew Jenkins perfectly sums up the Artesian experience in his testimonial, stating “Artesian is always ‘invaluable’ for one very simple reason, using the tool allows me to spend more time with my customers”.
G2’s range of reports are highly regarded by software buyers, helping them quickly benchmark and select the best software for their business and to find peers with similar experiences.
Speaking about the G2 ranking, Mike Blackadder Co-Founder and CCO at Artesian commented, “We’ve always considered customer advocacy to be vital, so are delighted to be recognised by our users on G2 once again. We’re proud of our amazing community of users, and from the very outset have listened and worked with them to ensure they get the best out of Artesian. Our aim is to build a service people want to use, rather than just a tool people go to. A large proportion of our new customers come via referrals – either within people’s networks or because they’ve personally used Artesian at another company – and these accolades really demonstrate why our army of loyal users are so passionate about the platform.”
Mike continued: “One of the areas which really sets us apart is our training, technical support and customer enablement, and this is certainly reflected in the detail of the G2 report. Artesian is more than technology, and it’s more than sales intelligence, Artesian is about continually improving the way our users find and engage their customers.”
Tracking structural changes, company financials, know your customer (KYC), risk data and breaking news on the ‘customers that matter’ will become increasingly important as the impact of the outbreak unfolds.