Artesian Engage
A system of customer engagement for frontline teams.
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Bring Risk & Compliance to the front-line
Artesian Risk & Compliance Hub
A system to identify risks, solve problems and on-board faster.
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Artesian enables the leading organisations to know sooner, know more & save time
Financial services organisations are struggling to meet the conflicting demands of Customer Experience, Risk Control and Compliance and the results of this seeming conflict of interests have been costly.
Whether in terms of customer satisfaction, inaccurate understanding of risk or regulatory fines, the costs are huge and growing.
ARCH brings comprehensive data and sophisticated rules together and puts the results in the hands of employees right at the beginning of the business process.
Company Screening
ARCH accesses an organisation’s chosen data sources as well as globally available unstructured data and applies custom policies to that combined data in the form of multi-dimensional rules.
These rules ensure that all available data is screened and interpreted based on the company’s own policies.
Any potential issues can be clearly flagged through a browser-based interface or as data to be ingested by other systems via API.
24/7 Tracking and Monitoring
Effective risk and customer management requires companies to move to an event driven approach to customer monitoring instead of performing periodical checks during the life of a customer relationship.
Furthermore, these events should give the earliest possible view of an actual or impending risk event. ARCH is always on, monitoring structured and unstructured data sources and applying rules to any matches in order to categorise the level of review required.
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Pre-emptive Screening
Banks are struggling to meet the competing requirements of excellent customer service, accurate risk assessment and regulatory adherence, particularly in Commercial Onboarding. Often Relationship Managers aren’t aware of the risks that the onboarding team will find. ARCH flags any risks that will be found later and enables the RM to access missing data in the sales process rather than at the point of onboarding.
True Early Warning Indicators
Portfolio risk management has long been stuck in the rut of knowing too little, too late and even what is ‘known’ is often a false positive. ARCH enables banks to access unstructured sources of data that were previously unavailable to them. By accurately categorising the data to review, impending risk events can be acted upon and mitigated before they have occurred enabling the bank to avoid the change in IFRS9 stage.
Event Driven Reviews
Banks are in the habit of time interval-based KYC checks, with the intervals driven by risk categories. This means that a change may occur that requires a review according to regulation, but which may not be reviewed for several years. ARCH is always on, applying policy to all available structured and unstructured data sources so that when a change occurs the appropriate level of action can be flagged and taken, be it a simple update of a database or a full client review.
Intelligent Automation for Underwriters
Commercial lines underwriting is both an art and a science. ARCH automates the science with a combination of data and sophisticated rules, bringing efficiency, consistency and accuracy so that underwriters can focus on underwriting. Decisions can be recorded whilst both justified in the future and used for decision analysis and pricing optimisation.
Augmenting Risk Awareness
A vast amount of data pertaining to risk exists in unstructured format on the Internet and often remains untapped by underwriters and brokers. ARCH uses assisted machine learning to finely categorise that data according to the predetermined definitions of an insurer and flags any existing risks according to policy. This prevents the need to search the Internet hoping to find risk needles in data haystacks.
‘Know Your Customer’ Before You Quote Them
Regulation requires insurers and brokers to carry out KYC checks in order to comply with the fight against financial crime. The industry is in the habit of making these checks after a policy has been written, regularly leaving an MLRO in a difficult position. ARCH enables a KYC check to be carried out comprehensively, according to the MLRO’s chosen data sources and rules, at the point of first customer engagement. This means that appropriate decisions can be made before a quotation has been issued.
We are excited to work with Artesian to take such a revolutionary tech-driven approach to bringing compliance and KYC into the forefront of our business and commercial banking activities. Artesian will help us know more, know sooner and save valuable time we can invest in building great customer relationships.
With the changing nature of risk during these uncertain times, the flexibility and configurability of Artesian’s Platform enables QBE to be proactive rather than reactive to changes in data for client assessment. Critically, Artesian gives us unique access to news media and unstructured data that was previously very difficult to assess.
Succeed. Measure. Grow.
Reporting tools and management dashboards to drive adoption, embed best-practice behaviour and improve team performance
Own It
Management reports enable team leaders to measure adoption and even drill into live pipeline opportunities pulled straight from your CRM
Influence Behaviour
Visualise individual and team performance – ranking them against modern best practice behaviour. At the top is the exclusive “Club 100”
Get Granular
Understand the usage patterns of your top performers and identify knowledge gaps or opportunities for improvement
It's all in the detail
Leverage artificial intelligence and advanced automation tools to drive better customer outcomes
Advanced company search
Search through over 30 million companies from the UK, US, Canada and Singapore
Corporate profile data
Full Companies House data plus corporate family tree, full shareholding information, mortgages & charges
Latest financial information
The last 4 years of financial submissions plus P&L, Balance Sheet, Credit Ratings and more
Monitor companies of interest
Follow companies of interest using ‘Watchlists’, such as Customers, Prospects, Competitors
Fuzzy match company search
Use synonyms to speed up the process of finding the right company
Prospecting buzzwords
Find companies based on how they describe themselves on their website
Companies House Documents
Conduct deep company research using the latest Companies House Documents
Bulk load company names
Use Excel lists or copy and paste target accounts to rapidly find and follow existing prospect companies
Data exporter
Export company and contact information into Excel for offline analysis
Segment market sectors
Access Market news from a broad range of Market Sectors and Sub-Sectors
Save prospect lists
Create complex prospecting searches from 46 unique filters and save them to access again in the future
Company Director information
View company directors, their profile and contact information
TPS & CTPS register
Easily identify people and companies listed to avoid sending unsolicited communications
Daily email alerts
Featuring the top articles with actionable insights for every company in your Watchlists
Mobile optimised
Get the full power of Artesian in your pocket - simply login via your mobile browser, or download our app
Automated engagement triggers
Proactively leverage key stories from a range of categories such as growth, tech, risk and management changes
Surface & deep web monitoring
Use Artificial Intelligence to analyse and interpret over 3.5 million articles daily on 4,800+ researched topics
News topic management
Pick the topics of most importance to you to only see the stories you're interested in
Share with your network
Boost your credibility and become a thought leader by sharing news and insights via social media or email
Social media monitoring
See your customers’ and prospects’ latest Social Media and Blog posts
CRM integrations
Maximise the value and adoption of your CRM system with live company data and insights
Measure team behaviour
Extensive management tools to track adoption and gamify the process for everyone in the team
User influence tracking
Measure engagement with content shared via email and Social Media
On-demand & live training
A dedicated team delivers advanced training from the classroom to live webinars and on-demand videos
Company screening
Understand the potential risk and/or complexity of onboarding a customer by Screening them early in the engagement process
Customer due diligence
Check corporate structures, UBO, credit status, see director information and any CCJ's, plus much more
Configurable decision engine
Build a bespoke ruleset that matches your company's policies and risk appetite
Data agnostic
Use existing data sources to configure Artesian with the information you need
Browser based or API
Issues can easily be flagged in a browser-based interface or as data to be ingested by other systems via API
Early warning indicators
Track your customers for changes that constitute Risk, minimise false positives and accurately categorise issues for review
KYC & AML checks
Comply with regulations by automatically conducting checks at the start of any new customer relationship
Adverse media
We've analysed over 6 billion online articles (and couting) to surface the most important articles published online
Core features
ARCH features
ARCH ingests existing data sources to create a system that's bespoke to you
Engage confidently, be proactive and drive the ideal outcomes
Having the latest and most relevant insights about your customers is the most powerful way to start conversations and attend a meeting.
