1. Our approach to privacy
2. Personal information we collect about you and how we use it
2.1 We collect personal information about you when you voluntarily submit information directly to us or our app. This can include information you provide to us when you complete a form, purchase products, correspond with us, subscribe to our mailing lists, newsletters or other forms of marketing communications, respond to a survey, enter a promotion or use some other feature of our app.
2.2 We also collect personal information from you indirectly such as information about the parts of our app you use or the device you use to connect to our app with.
The list below sets out the categories of personal information we collect about you and how we use that information.
Contact details: We collect contact information such as your name, your email address, your telephone number and addresses associated with your account. We will use your contact details so that we can communicate with you directly about the services we provide and about queries, issues or concerns you or other users have.
Comments and opinions: When you contact us directly, e.g. by email, phone, post or by completing an online form, we will record your comments and opinions. We will also record comments and opinions you express when responding to surveys, entering competitions or taking part in promotions we run. We will use your comments and opinions to address your queries, issues and concerns and improve our products and services. We will also use comments and opinions you express when responding to surveys, entering competitions or taking part in other promotions to determine products and services that may be of interest to you and to send you marketing communications in accordance with your marketing preferences.
Service login details: Where you create an account with us we will hold your user name and password details to help us identify you and to allow you to log-in. Where you are provided with the option to log-in using another network, for example, through Salesforce, Twitter or LinkedIn, we will not be provided with your password, but we will keep information that network provides to authenticate you.
Your preferences: We hold information about the preferences you set for notifications, marketing communications and how our app is displayed or what content is displayed to you. We will use your preference settings for the purpose of providing notifications, sending marketing communications and displaying our app in accordance with your choices.
Information about how you use and connect to our app: We collect information about how you use our app such as the parts of our app you access, the time you access our app and how long you use it for, the website from where you came to our app or you go to after leaving our app and any selections and choices you make when using our app.
We also collect information about the computer, tablet, smartphone or other electronic device you use to connect to our app. This information can include details about the type of device, unique device identifying numbers, operating systems, browsers and applications connected to our app through the device, your Internet service provider or mobile network, your IP address and your device’s telephone number (if it has one).
Typically, the information we collect about how you use or connect to our app is associated with your device and not you as a named individual. However, if you are logged into a registered account you have with us this information may also be associated with you directly.
We use information about how you use and connect to our app to present our app to you on your device and to determine products and services that may be of interest to you for marketing purposes.
Information about your location: Other than information you choose to provide to us, we do not collect information about your precise location. Your device may help us determine an approximate location. We may use an approximate location to ensure content is relevant to the area, city, state or country you are using your device in. We will not collect or track your exact location without your consent. Where necessary we will seek your consent before using information about your exact location.
Information provided by other users: Sometimes, other users of our app provide information that is associated with you. We will use personal information about you that is contained in private messages sent to us by other users to respond to any query, issue or concern they raise. Where users of our app want to invite you to use our app or to share information with you about our services we will use personal information that they provide about you to assist them in doing this; we will only do this though where they indicate that you have provided your consent for them to communicate with you in this way.
Information about fraudulent or criminal activity relating to your account: We will use information about fraudulent or criminal activity relating to your use of our app for the purposes of detecting and preventing fraud or crime.
All personal information: We will use most of the personal information we collect to monitor, provide support for, debug and improve our app and our procedures and processes. We also use the personal information we collect to help us develop new products and services. Our use of your personal information in this way will not result in information that was not previously publicly available being made public through our app.
2.3 At various places on our app you may be requested to enter certain personal information. Personal information that must be provided in order to use the requested services will be indicated at the time of collection. Other personal information that you are not required to provide in order to receive our services may be voluntarily given and you are free to decide not to give such personal information.
2.4 We may anonymise and aggregate any of the information we collect (so that it does not directly identify you). We may use anonymised information for purposes that include testing our IT systems, research, data analysis, improving our app and developing new products and features.
3. Information we share with third parties
3.1 We may share your personal information with the following parties:
(b) Service providers and advisors: third parties who provide a service to us. For example, we use third party service providers to help support our processes and our IT infrastructure, process payments from you on our behalf, develop analytical information for us about our products and services and provide professional services such as legal and accountancy services. These third parties will only be allowed to use your personal information in accordance with our instructions and will be required to keep your information secure.
(c) Purchasers of our business: personal information may be disclosed or transferred to buyers or perspective buyers of our business or any of our assets as part of any such sale.
(d) Law enforcement, regulators and other parties for legal reasons: third parties who we are under a legal obligation to disclose your personal information to or to whom we need to disclose your personal information to protect our rights, property or safety or to protect the rights, property or safety of others. We may also disclose personal information to third parties to help detect and investigate illegal activities and breaches of any agreement we have with you.
3.2 We do not disclose information about identifiable individuals to anyone else except as set out above. We may provide third parties with aggregate statistical information and analytics about users of our app but we will make sure no one can be identified from this information before we disclose it.
4. Marketing and advertising
4.1 From time to time we may contact you with information about our products and services. Most marketing messages we send will be by email. If you are using our app we may also send you push notifications. If you do not want to receive marketing messages from us, you will usually be able to tell us by selecting certain boxes on forms we use when we first collect your contact details.
4.2 You can also change you marketing preference at a later date by following the instructions outlined below.
Email: click on the unsubscribe link at the bottom of our marketing emails. If you have an online account with us you may also be able to opt-out of marketing emails through your account settings.
App push notifications: you can change your push notification preferences at any time in the account settings for the app or in your device settings.
4.3 You can let us know at any time that you do not wish to receive marketing anymore by sending an email to us at firstname.lastname@example.org. You may also be able to unsubscribe from our marketing emails by clicking on the unsubscribe link in the emails we send to you.
5. Storing and transferring your personal information
5.1 Security: we implement appropriate technical and organisational measures to protect your personal information against accidental or unlawful destruction, loss, change, or damage.
6. Accessing and correcting your personal information
You have the following rights in relation to your personal information: (i) the right to be informed about how your personal information is being used; ii) the right to access the personal information we hold about you; and (iii) the right to request the correction of inaccurate personal data we hold about you and to request the blocking or deletion of your personal information where the processing does not comply with local data protection laws. To exercise any of the above rights, or if you have any questions relating to your rights, please contact us by using the details set out in the “Contacting us” section below. If there is personal information which you think we hold, please contact us using the contact details set out in the “Contacting us” section below. Please provide as much information as you can about the personal information you are looking for and we will be happy to try and help you find it.
7. Links to third party sites
Our app may, from time to time, contain links to and from third party websites of our partner networks, advertisers, partner merchants, news publications, retailers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for their policies. Please check the individual policies before you submit any information to those websites.
8. Changes to this policy
9. Notice to you
10. Contacting us
Artesian Solutions Limited
2 Winnersh Fields, Gazelle Close, Winnersh, Wokingham, Berkshire, RG41 5QS