The UK commercial banking landscape has seen an unprecedented change in the last 10 years with business and individual consumers becoming more sophisticated and demanding. Banks are spending considerable sums on regulatory compliance and evolving systems and processes to keep up with their competitors.
Our banking expert Nick Boardman recently covered a blog on the subject: How customer curiosity is overcoming challenges in the commercial banking sector
This eBook will focus on four key challenges that commercial banking professionals face and feature some successful customer centricity solutions:
– Retaining clients and building customer advocacy
– Winning new clients and growing market share
– Managing risk
– Building reputation and expertise