In part one of this piece we looked at characteristics from proactive to problem-solving.
Here are five more qualities that all successful salespeople rock as suggested by you! Any more to add to our list? Share them with us @Artesian with the hashtag #superseller.
The best salespeople deliver on their promises and always aim to exceed expectations. They don’t just look to the easily achievable, but set big goals and thrive on the challenge of achieving them.
They take daily actions to deliver at each milestone and tackle any obstacles that stand between them and achieving their goal, without losing sight of their customer’s needs.
The best outcome for a great seller is not getting that commission cheque, but helping customers fix problems or exploit opportunities.
Customer-centric value givers
Great sales people are always asking – how can I make my customer more successful?
Their approach is not generic; instead they ensure that every interaction relates directly to their customer’s agenda.
They collect and use customer and market information in ways that enrich their interactions and enhance the customer experience at every touch point.
They look for common ground; they don’t aggressively self-promote but instead help influence decisions.
They provide evidence to demonstrate that, above all else, they are in service to their customers.
They share ideas, best practice and impart advice to make life easier.
They are driven by value not personal success.
Top sales people are networkers. They spend time growing their network, but they believe in doing more than simply connecting. They build relationships by keeping in regular contact.
They keep track of what is going on in the customer’s world, both by, joining groups and forums that are important to them, and engaging them in personal conversations.
They take the opportunity to retweet them, share content of value, and to congratulate them on successes.
They use the insight collected on a daily basis to constantly seek new and creative ways to stay front of mind and demonstrate value, in order to build long term, mutually beneficial relationships.
Super sellers think on their feet. They possess the ability to tailor their sales approach to the needs of the customer or prospect whenever the situation demands it.
They know that doing things the way they have always done them is not necessarily the way to get business done in today’s connected world.
The best sales leaders realise that buyer behaviour has changed, and have likewise embraced a shift in their approach.
They use social media and the web to do their homework and bring perspective to their sales approach, which helps align their behaviours to those of each individual customer.
Never give up
Star sellers are tireless, hardworking and persistent. When one door shuts they simply knock on another one. They use social media and the internet to help navigate their way through an organisation and identify the right people to talk to.
They uncover buying signals, sentiments and triggers at all levels within an organisation, and in doing so ensure that not only do they knock on the right doors, but that they have the right conversations, with the right people at the right time.
How many of these top ten qualities do you have? Share your stories with us on Twitter @Artesian with hashtag #superseller!